At Play Fund Win, we always aim to provide the highest possible standards of service. If you feel at any time that the service you have received is below the expected level, please reach out to us using the details below. We continuously strive to meet and exceed the expectations of our players and hosts, and we welcome feedback on how our services can be improved.

You can contact Play Fund Win directly via the following methods:

Via email

hello@playfundwin.com

Via post

Play Fund Win

PFW Holdings Ltd Suite#300,

4 Blenheim Court,

Peppercorn Close,

Peterborough, PE1 2DU

We aim to respond to all written complaints within five working days of receipt.

Via WebChat

Please visit our website and use the chat function to speak to a member of our team.

In the unlikely event that you feel your complaint has not been resolved to your satisfaction; you can request that it be escalated to a Senior Manager for review. We aim to investigate and respond to escalated complaints within 10 working days.

As a final stage, if you feel we have not dealt with the complaint in a satisfactory manor you can direct your complaint to one of the below.

Complaints that relate to the promotion of the draw should be directed to the Advertising Standards Authority (ASA). You can find information related to the ASA’s complaint process here: make-a-complaint

Complaints that relate to fundraising practices should be directed to the Fundraising Regulator. You can find information related to the Fundraising Regulator’s complaint process here :complaints-process

Our nominated independent ADR is:

Independent Betting Adjudication Service

PO Box 62639

London

EC3P 3AS

Telephone: 020 7347 5883

Email: adjudication@ibas-uk.co.uk